Refund policy
Thank you for shopping with Out Class Jackets. We strive to provide you with high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund policy. Please review the following terms:
1. Returns
1.1. We accept returns within 30 days of the delivery date.
1.2. The item must be unused, unworn, and in its original condition with all tags attached to be eligible for a return.
1.3. To initiate a return, please contact our customer service team at support@outclassjackets.com with your order number and reason for return. Our team will provide you with a return authorization and instructions on how to proceed.
1.4. Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).
2. Refunds
2.1. Once we receive your returned item, it will be inspected to ensure it meets the return criteria outlined above.
2.2. Upon approval, we will process your refund to the original method of payment within 7 business days. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.
3. Exchanges
3.1. If you would like to exchange your item for a different size, color, or style, please contact our customer service team. Exchanges are subject to product availability.
4. Non-Returnable Items
4.1. Customized or personalized items are non-returnable unless they are defective or damaged upon receipt.
5. Contact Us
If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us at support@outclassjackets.com We are here to assist you and ensure your shopping experience with Out Class Jackets is enjoyable.
Thank you for choosing Out Class Jackets. We appreciate your business!